Pre-order
A pre-order involves ordering an item that is not yet available for purchase.
What is the benefit of pre-ordering? Isn't it better to wait until the product is released?
Pre-ordering allows you to reserve an item that is often available in limited quantities.
By ordering from us, you are guaranteed to receive your pre-order.
If my order includes items that are already available, will I receive multiple shipments?
No, your order will only be shipped once all ordered items are available!
If you are impatient and wish to receive the in-stock items sooner, we recommend placing two separate orders on our site.
Do I have to pay immediately for a pre-order?
Yes, the pre-order amount must be paid in full when you place your order. This guarantees that you will receive your product upon its release.
Can the announced release dates change?
Yes, the release dates are indicative based on information provided by the manufacturer. It is possible that certain release dates may be modified due to production, transportation, etc. ... The dates will be updated on the product page directly, and arrival dates will be communicated via our online chat, Facebook page, and/or newsletter.
Pre-order unavailable for ordering
If a pre-order item is no longer available for ordering, it means that all pre-order copies have already been reserved and the quantity cannot be increased. We cannot guarantee it, but we invite you to sign up for our "Stock Alert" to be possibly notified of availability.
Am I guaranteed to receive my pre-order?
Yes, we guarantee that you will receive the product(s) you pre-ordered from our store.
For any cancellation request, please fill out OUR ONLINE FORM
⚠️A penalty of €10 including tax for processing fees will be deducted from the total amount of your refund. Similarly, the loyalty points used during the canceled order cannot be refunded.
Order / Item
Yes, our products are 100% official, new, and sealed. You are on the official Tamashii Nations France website!
When the item is not new or in perfect condition, we specify this directly on the product page, for example, "reconditioned figurine" or "damaged box".
What version are the figurines?
The figurines are the same for all markets; only the color of the Toei Animation sticker on the box differs (for Toei Animation licenses).
In very rare cases and for regulatory reasons, there may be variations.
The item I'm looking for is not on your site
3 possibilities:
- The item is permanently out of stock, and we deactivate all items that are no longer available for ordering.
- The item is not intended for the European market (e.g., Kamen Rider license).
- The item has just been announced in Japan, but we do not yet have the information to offer it for pre-order (a little patience...).
Sorry, but an order placed on our site is final, and its content cannot be modified.
If you wish to cancel an order you just placed, contact us as soon as possible!
Indeed, orders are processed quickly after payment validation to be shipped as soon as possible.
If your order is marked as "Shipped" or "In Progress", it will no longer be possible to cancel it.
In this case, please refer to our section "Return one or more items".
Damaged Box / Reconditioned Figurine
Are the figurines sold in damaged boxes new and intact?
Yes, the figurines are completely new; only the boxes have suffered more or less damage. When a box is very damaged, we unseal it and inspect its contents to guarantee the integrity of the figurine and its accessories! We keep the boxes sealed when they only show minor damage (bent corners, scratches, wear marks, slight bulges, etc. ...). The discount depends on the extent of the damage to the box.
Some customers are not particularly attached to the figurine boxes, and this is an opportunity for them to obtain a new figurine to display in their showcase at a lower cost!
What is a reconditioned figurine?
Reconditioned figurines may have been removed from their packaging for photo or video shoots or briefly displayed in a showcase during an event. The figurines are sold in perfect condition with all their accessories.
Payment / Promotion
Payment by CB, VISA, MASTERCARD...
Secure online bank payment solution by Crédit du Nord. With the Clic&Pay solution, our customers pay for their purchases on a payment platform (PCI DSS compliant) that ensures the security and transmission of their payment data. The 3D Secure protocol further reinforces the authentication of the payment cardholder.
Payment by CB, VISA, MASTERCARD...
With your PayPal account, you don't need to enter your bank details for every purchase. Your email address or phone number is enough!
Our store www.tamashiinations.fr does not accept checks and bank transfers.
Buy your figurines by credit card and pay in 2X, 3X, or 4X with Alma or Paypal Later!
No need to exceed your authorized overdraft and make your banker pale to offer yourself the latest FIGUARTS ZERO or the latest ONE PIECE diorama!
Payment by CB, VISA, MASTERCARD...
Payment solution in 2X / 3X / 4X for any purchase from €100 to €2000.
Available for all customers in Italy, Luxembourg, France, Spain, Portugal, Belgium, Germany, Netherlands, Austria, and Ireland.
For more information, please refer to the terms of use directly on the ALMA website.
• File fees for a 2X payment: 0.78% customer fees including tax
• File fees for a 3X payment: 1.57% customer fees including tax
• File fees for a 4X payment: 2.34% customer fees including tax
For more information, please refer to the terms and conditions directly on the ALMA website.
Payment by CB, VISA, MASTERCARD...
Possibility to pay for your purchases in 4X without additional fees for any payment value from €30 to €2000.
You must have a PayPal account. Your purchases can be easily paid in 4 installments over 3 months.
You can view and manage your installments from your PayPal app. Early repayment is possible at any time and without additional charges.
Available for customers residing in Metropolitan France, Spain, and Italy.
For more information, please refer to the terms and conditions directly on the PAYPAL
⚠️In case of a dispute or claim regarding a transaction, please contact the relevant platform directly:
Alma : Support available only by email at: support@getalma.eu
Paypal : Support available by phone: +33 (0) 173431617 or 0 800 94 28 90.
All prices in our online catalog are displayed including all taxes.
If your delivery country is not France, it is normal for the total amount of your cart to differ once you are logged into your account, as the VAT rate depends on the rate applicable in your delivery country. For example, if your delivery country is Portugal, a VAT rate of 23% will apply to the total amount excluding tax of your order.
Using a discount coupon or promo code
On the cart summary page, enter your discount coupon or promo code in the "Promo Code" field and click "Add".
The offer description will be displayed, and your cart will be updated according to the offer terms.
Sometimes, certain payments require additional verification from our partners Paypal or Alma. Your order will be marked "In Preparation" once this verification procedure is completed. We cannot inform you in advance about the duration of this procedure.
Please verify that your information is correctly entered and that your account balance is sufficient. If the problem persists, please contact your card-issuing organization. However, we remain available by email at contact@tamashiinations.fr or by chat for an initial verification in case of failure or malfunction during the transaction.
Shipping / Delivery
Where are the products shipped from?
All our items are shipped from our warehouse in the North of France.
We offer several shipping methods starting at €5.90 including tax for pick-up points and €8.00 including tax for home delivery.
We also offer free "Click & Collect" pick-up on-site at the following address:
4 bis rue Florimond Crépin 59320 Haubourdin/France (near Lille)
Monday to Friday from 10:00 to 12:00 and from 14:00 to 17:30 - except Friday until 16:00.
Will I have to pay customs or import fees?
No, if your delivery country is within the European Union (e.g., Belgium, Germany, Italy...), you will not pay any customs or import fees!
If your delivery address is located in a country outside the European Union or in an Overseas Territory, customs and import fees are possible.
Additionally, you will have to pay the VAT not invoiced, which will be collected directly by the customs services of your delivery country.
We are not responsible for these taxes, and we cannot inform you of the amount in advance.
All our figurines are shipped in custom-made boxes with protective padding or bubble wrap; unfortunately, we cannot guarantee that the carriers will handle your package with the same care as we do!
⚠️Note that damage to the packaging of items that does not affect the product cannot be returned or refunded.
We remind you that before picking up your package, make sure the box is in good condition, that it has not been opened, and that the tape is intact.
In case of doubt, it is preferable to refuse the package. The law states that "as soon as the consumer takes possession of the goods, the risks (...) are transferred to them".
When will my order be shipped?
Orders for in-stock products placed before 12:00 will be shipped the same day!
Orders are shipped from Monday to Friday (except public holidays) subject to payment confirmation on our site.
The shipping pace may slow down during periods of pre-order arrivals, trade shows, or annual holidays (holiday period announced on the homepage of our site and on our social networks).
Serai-je informé de l'expédition de ma commande ?
Yes, you will be notified by email and SMS as soon as your package is ready for shipment. You will receive a link allowing you to track the delivery of your package. The carrier will also communicate the tracking information for your package. Feel free to check your spam or the email address provided when creating your account. Tracking information is also available in your customer area "Order History".
Quand vais-je recevoir ma commande/précommande ?
For "in-stock products" orders:
Allow 2 to 5 days depending on the carrier for delivery in Metropolitan France and 5 to 7 days for Overseas Territories.
Delivery times are indicative based on information provided by the carrier; we cannot be held responsible for any delays.
If you do not receive your package within the indicative timeframe, do not panic and wait 1 to 2 more days or contact the carrier directly to find out the delivery time. You can track the delivery of your package on our portal by clicking here.
For "pre-order products" orders:
Your order will be shipped as soon as the products are received in our premises. The estimated arrival date in stock of the product is indicated on the product page.
If your pre-order also includes in-stock products, your order will only be shipped once all ordered items are available.
What is the deadline for picking up a package at a pick-up point?
You have 5 to 7 days depending on the carrier to pick up your package (see delivery terms). The carrier will notify you of the availability of your package for pick-up by email or SMS. After this deadline, the package will be returned to us. In this case, you will be charged for re-shipment.
Upon receipt of your package, our customer service will send you a payment link for re-shipment.
It is the FREE on-site pick-up of your order and the possibility to pick up your order within the hour for any in-stock product!
First, place your order on our site www.tamashiinations.fr and select the delivery method "Click & Collect".
Mention the pick-up time in the order comments so that we can plan the preparation of your order.
Once your order is ready to be picked up, you will receive a notification informing you that your click & collect is awaiting pick-up at our premises.
⚠️Pick-up possible only from Monday to Friday from 10:00 to 12:00 and from 14:00 to 17:30 - except Wednesday until 18:00.
Pick-up address for your order: 4 bis rue Florimond Crépin 59320 Haubourdin/France (near Lille).
I have not received my package
Stay calm...
- Have you checked your package tracking?
- Have you checked your mailbox, with your concierge or neighbor possibly?
- Have you checked your email notifications in case your package was deposited at a pick-up point in your absence or if delivery was impossible?
- Have you contacted the carrier or filed a complaint to find out more?
You will find below the different links to get help. Click on the logo of your carrier.
If after these usual checks you still have not received your package, contact us at contact@tamashiinations.fr so that we can open an investigation with the carrier in question to locate your package. Investigations can take up to several weeks, so please be patient; we will get back to you as soon as we know more. If in the meantime you receive your package, please inform us as soon as possible.
What is Click & Collect boutique Funky?
We have a partnership with the Funky store in Lille, located at 26 rue de la Clef. You can pick up your figurines there for free during opening hours.
My Account
Nothing could be simpler! Just fill out the registration form by clicking here
Modify my personal information
Log in to your account and make the necessary changes in your customer area: "Information"
Log in to your account and make the necessary changes in your customer area: "Addresses".
⚠️Attention, all orders placed with your old delivery address will need to be modified by our customer service.
Contact our customer service as soon as possible at contact@tamashiinations.fr and indicate the order references affected by the address change. Also, indicate your new delivery address and, if applicable, the new pick-up point address desired.
If your order has already been shipped, we will no longer be able to change the delivery address. You will have to wait for the return of your package to our premises.
In this case, you will be charged for re-shipment.
On the login page to your account, click on the link "Forgotten password?", you will be invited to reset your password or click here.
If you do not receive the email containing the reset link, please check your spam.
Newsletter / Social Media
How to subscribe to the newsletter?
At any time at the bottom of the page of our site, enter your email address and validate.
The newsletter allows you to be informed about upcoming events, new arrivals, exclusives, promotions!
No stress, you can unsubscribe at any time...
Loyalty Program
3 methods are possible:
1/- ORDER or PRE-ORDER
Each account holder accumulates "miles" for all orders or pre-orders marked as "shipped".
The earned miles will be available in your piggy bank after a 14-day period, subject to cancellation, return, or refund of your order.
You will earn miles on our entire catalog (unless otherwise indicated on the product page).
Check your piggy bank at any time in your customer area: "My Rewards".
2/- SPONSOR your friends and family
After your 3rd order on our site, you can become a Sponsor!
Sponsor up to 5 people and receive 10 miles for each first order of a sponsored person.
Each of your sponsored persons will receive a discount voucher of €2 including tax valid one time for 6 months on their first order from our entire catalog (unless otherwise indicated on the product page). You will receive an email for each sponsorship registration and for each sponsored person's order.
You will receive an email for each validation, modification, or cancellation of a reward.
Find and manage the list of your sponsored persons in your customer area: "Sponsorship Program".
3/- LIKE our Facebook page
Receive 5 miles when you like our Facebook page www.facebook.com/TamashiiNationFrance
Check your piggy bank at any time in your customer area: "My Rewards".
Each mile earns you €0.20 / Receive 1 mile per €10 of purchase including tax!
For example, by placing an order of €110 including tax (excluding shipping costs), you will earn 11 miles, i.e., a discount voucher of €2.20 including tax.
On each product page, we indicate how many miles you will earn by purchasing such and such a product.
In your customer area: "My Rewards" you can convert your mile piggy bank into a discount voucher in € at any time and decide yourself the amount of your discount voucher. The created discount voucher will be valid for 6 months on our entire catalog (unless otherwise indicated on the product page) from its creation date and can be combined with other ongoing promotions. If, however, the amount of your voucher is greater than the total amount including tax of your order excluding shipping costs, a new voucher will be created with the remaining balance.
Your miles are usable for 6 months and without a minimum purchase amount. You will receive an email for each validation, modification, or cancellation of a reward.
A summary of piggy banks of at least €1 will be sent every 30 days to all customers. You can unsubscribe from the alert at any time.
Check your piggy bank at any time in your customer area: "My Rewards".
Customer Service
Sorry for this preparation error!
In this case, we will ask you to return the item intact, complete in a sealed box, and in perfect resale condition. Of course, the return shipping fees will be at our expense!
Complete the after-sales form provided for this purpose: https://tamashiinations.fr/en/content/8-after-sales-service
Sorry for this preparation error!
After verifying the shipped items, we will refund you for the missing item in your order.
Complete the after-sales form provided for this purpose: https://tamashiinations.fr/en/content/8-after-sales-service
Complete the after-sales form provided for this purpose: https://tamashiinations.fr/en/content/8-after-sales-service
Note that a break due to a handling error or a slightly damaged box during transport is not considered a defective item.
You have 14 working days, from the receipt of the items, to request a refund. If the period of fifteen (14) days expires on a Saturday, Sunday, or public holiday, it is extended until the next working day. Shipping costs are not refunded.
Complete the after-sales form provided for this purpose: https://tamashiinations.fr/en/content/8-after-sales-service
Be sure to return the new or unused items in their entirety and in their original sealed packaging, intact, with all possible accessories, user manuals, and documentation with the order reference to the following address:
GATAKA SARL
4 bis rue Florimond Crépin
59320 Haubourdin
FRANCE
or via Mondial Relay to the following address mandatory:
AROUND THE VAPE
260 rue des bourreliers
59320 Hallennes lez Haubourdin
FRANCE
⚠️IMPORTANT!!! If you cannot return your package to the Mondial Relay address mentioned above, the package must be entrusted to a carrier or the services of La Poste, DPD, GLS... Choose, if possible, to send it in the original shipping box. The return shipping costs will then be at your expense.
In case of exercising the right of withdrawal or cancellation, Tamashiinations.fr is obliged to refund the amounts paid by the customer, deducting the shipping costs.
The refund will be made using the same payment method as your order within 5 days after receipt and verification of the returned item(s) in our premises.
⚠️Please note that if the box of the returned item has been unsealed (opened) or damaged, a 10% discount will be applied to the refund of the amounts paid during the purchase, deducting the shipping costs, as we will no longer be able to sell the product as new. Additionally, in case of payment with Paypal or ALMA, the refund will be made deducting the commission charged to the merchant (indeed, Paypal and ALMA do not refund commissions in case of cancellation or refund). Similarly, the loyalty points possibly used during the canceled order cannot be refunded.
Contact Us
For any information request related to a product, an event, a availability date, etc. ... Please contact our customer service at contact@tamashiinations.fr. A response will be provided within 24/48 hours.
For any information request related to a product, an event, a availability date, etc. ... Contact our customer service by online chat, a response will be provided within a few minutes.
- Monday to Friday from 09:00 to 12:00 and from 13:00 to 17:30
If you are disconnected from the chat, the response will be sent to you by email (check your spam).
For any information request related to a product, an event, a availability date, etc. ...Contact our customer service by messenger. A response will be provided within 24/48 hours.
Contact our after-sales service
Complete the after-sales form provided for this purpose: https://tamashiinations.fr/en/content/8-after-sales-service
Contact our marketing department
For any partnership, collaboration, event, etc. ... request, please contact our marketing department: marketing@tamashiinations.fr